The websites, enquiry e-mail addresses and telephone hotlines of some services relevant to lodgement of import/export declarations are listed below for reference :

Organisaton Service Website / E-mail Address / Enquiry Hotline

The Commerce and Economic Development Bureau

  • Government Electronic Trading Services (GETS)

http://www.cedb.gov.hk/citb/en/Policy_Responsibilities/gets.html

gets@cedb.gov.hk

Customs and Excise Department

  • Verification and assessment on import/export declarations
  • Permits for dutiable commodities
  • Licences for dutiable commodities
  • Road Cargo System (ROCARS)

http://www.customs.gov.hk

customsenquiry@customs.gov.hk

2815 7711

Trade and Industry Department

  • Import or/and export licences for the following articles:
    • Strategic commodities
    • Rice
    • Ozone depleting substances
    • Rough diamonds
    • Powdered formula
  • Certificates of origin
  • Information on tariff and import regulations of other countries

http://www.tid.gov.hk

enquiry@tid.gov.hk

2392 2922

Brio Electronic Commerce Limited

  • Front-end services for the Government Electronic Trading Services, including Electronic Declaration Service

http://www.brio.com.hk/en/index.html

helpdesk@brio.com.hk

2111 1611

Global e-Trading Services Limited

  • Front-end services for the Government Electronic Trading Services, including Electronic Declaration Service

http://vip.ge-ts.com.hk/

enquiry@ge-ts.com.hk

8201 0082

Tradelink Electronic Commerce Limited

  • Front-end services for the Government Electronic Trading Services, including Electronic Declaration Service

http://www.tradelink.com.hk/

mktsales@tradelink.com.hk

2917 8888